Refund Policy — Energize.fit

This Refund Policy applies to all paid subscription plans on Energize.fitoperated by Shahid Khan (Sole Proprietor), registered at 1182 Prestige Brooklyn Heights, Kanakapura Main Road, 1st Phase J.P. Nagar, Bengaluru — 560078, India.

1. Free trial before you pay

Every new user gets a free trial with full access to the core experience — meal plans, AI insights, food logging, daily check-ins. We strongly encourage you to use the trial to evaluate whether Energize.fit fits your goals before subscribing to a paid plan.

You may also book a demo or contact us at info@energize.fitwith any questions before purchase.

2. No refunds on subscription fees

Because subscription fees give you immediate access to digital content, AI compute, coach time and personalised plans — and because we cannot recover these costs once delivered — all subscription payments are final and non-refundable, including but not limited to:

Monthly plans (Core, Core+, Human Premium)
Quarterly, half-yearly, and annual plans
Add-ons, one-time purchases, premium support sessions
Renewal payments on auto-renewing subscriptions

This policy applies regardless of how much of the plan you have used, whether you have logged in, whether you achieved your health goals, or any other personal circumstance.

3. Cancel anytime — no refund, but no further charges

You can cancel any subscription anytime from Profile → Subscription. Cancellation immediately stops future renewals, and you continue to enjoy paid features until the end of the current billing cycle. We will not issue a pro-rata refund for the unused portion.

4. Exceptions — when we will issue a refund

We will, at our sole discretion, issue a refund only in these limited situations:

Duplicate charge — you were billed twice for the same plan due to a system error.
Unauthorized charge — confirmed via Razorpay investigation.
Service unavailability — the platform was completely unavailable for more than 72 consecutive hours due to a confirmed issue on our side, and you raised a written request within 7 days of the incident.
Where required by applicable consumer law.

In such cases, refunds are processed to the original payment method via Razorpay within 7–10 business days after approval.

5. Chargebacks

Please contact us first at info@energize.fit before raising a chargeback with your bank. Unjustified chargebacks may result in immediate account termination, loss of access to data, and recovery action.

6. How to request a refund (where eligible)

Email info@energize.fit with:

Your registered email address
Razorpay payment ID or order ID
Reason for refund
Any supporting screenshots

We will respond within 3 business days and resolve eligible cases within 10 business days.

7. Contact

Refund queries: info@energize.fit. For unresolved grievances, see the Grievance Officer details in our Privacy Policy.